Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unused, in the same condition you received it, and still sealed in its original, undamaged packaging. Proof of purchase is required for all returns.

To initiate a return, please contact us at website@turf-ag.co.za. Returns must be sent to the following address:

Unit 5, 3 Kiewiet Close
Okavango Park, Brackenfell
Western Cape, 7560

If your return is approved, we will provide instructions on how and where to send the item. Items returned without prior authorization will not be accepted.

Please note that original shipping charges are non-refundable, and the cost of return shipping may be deducted from your refund where applicable.

For any questions regarding returns, please contact website@turf-ag.co.za.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the incorrect item. We will assess the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including hazardous materials, flammable liquids, and gases. If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive a different item is to return the original item. Once the return has been approved, you may place a new order for the desired product.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that shipping charges paid on the original order are not refundable. Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

If you have not received your refund within 15 business days of approval, please contact us at website@turf-ag.co.za.